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House Rules & Guidelines

Community Manager

Qarmashat is committed to safeguarding your privacy and ensuring that you continue to trust us with your personal data. When you interact with us, you may share personal information which allow identification of you as an individual (e.g. name, email, address, telephone number). These information are known as “Personal Data”.

 

This notice (“Privacy Notice”) sets out:

 

1.Scope and acceptance of this Privacy Notice

 This Privacy Notice applies to the Personal Data that we collect about you for the purpose of providing you with content and information.

 

By using Qarmashat or by giving us your Personal Data, you accept the practices described in this Privacy Notice. If you do not agree with this Privacy Notice, please do not use this community or give us any Personal Data.

 

We reserve the right to make changes to this Privacy Notice at any time. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your Personal Data may be used.

 

2. Data collected by Qarmashat

 Qarmashat may collect Personal Data about you from a variety of sources, including through:

 

a) Online and electronic interactions with us on this community.

b) Offline interactions with us, including via competition entries; and

c) Your interaction with online targeted content (such as advertisements) that we or our service providers on our behalf, provide to you via third party websites or applications.

 

2.1 Data that you provide to us directly.

This is data that you provide to us with your consent for a specified purpose, including:

  • Personal contact information, including any information allowing us to contact you in person (e.g. name, (e)mail address, and phone number);
  • Demographic information, including date of birth, age, gender, location (e.g. zip code, city and state and geo-location), favourite products, hobbies, interests, and household or lifestyle information;
  • Account login information, including any information that is required for you to establish a user account with us (e.g. login ID/email, user name and password);
  • Consumer feedback, (e.g. your comments and suggestions, testimonials and other feedback related to your experience in this community); and
  • Consumer-generated content, including any content (e.g. photos, videos and personal stories) you share with us.

 

2.2. Data that we collect when you interact with Qarmashat.

 

We use cookies and other tracking technology which collect certain kinds of information when you interact with Qarmashat. Click here to find out more.

 

3. Children’s personal data

 

Qarmashat does not knowingly solicit or collect personal data from children below the age of 12. If Qarmashat discovers that it has accidentally collected personal data from a child below 12, it will remove that child’s personal data from its records as soon as reasonably possible. However, Qarmashat may collect personal data about children below the age of 12 years of age from the parent or custodian directly and therefore with their explicit consent.

 

4. Why Qarmashat collects personal data and how it uses it

 

Qarmashat collects and uses personal data only as necessary for the purposes for which it was obtained. Qarmashat may use your personal data for some or all of the following purposes:

  • Account maintenance - to create and maintain your accounts with us, including administering any consumer loyalty or rewards programs that are associated with your account.
  • Consumer service - to provide you with consumer service, including responses to your inquiries, complaints and general feedback about our products. Consumer service may be provided through various forms of communication, including via email, letter, telephone and online chat features.
  • Consumer engagement - to get you more actively engaged in our community. This may involve the use or publication of consumer-generated content.
  • Personalisation - Qarmashat may combine personal data about you collected from one source (e.g. a website) with data collected from another source (e.g. an offline event). This provides Qarmashat with a more complete view of you as a consumer, which, in turn, allows Qarmashat to serve you better and with greater personalisation, including in respect of the following:

 

Websites - to improve and personalise your experience on websites, using data such as account login information, technical computer information, and/or previous website usage information;

 

  • Social features – to offer you a number of social features, including the following:

 

 Website viral features.

Qarmashat may use your personal data to offer you website viral features, such as a tell-a-friend program, where you can share certain news, product information, promotions or other content with family and friends.
This typically requires the collection and use of personal contact information (e.g. names and emails) so that the selected one-time message/content can be delivered to their recipients.

Other specific purposes.

We may use your personal data for other specific business purposes, including to maintain the day-to-day operation and security of Qarmashat, to conduct demographic studies or audits, and to contact you for consumer research.

 

5. Why Qarmashat collects personal data and how it uses it

 

Qarmashat does not share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.
Qarmashat may share your personal data with third parties for other purposes, but only in the following circumstances:

 

5.1 Service providers

 Qarmashat may engage service providers, agents or contractors to provide services on its behalf, including to administer this Community and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services.

 

Qarmashat requires such third parties, who may be based outside the country from which you have accessed the Community or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.

 

5.2 Legal requirements and business transfer.

 

Qarmashat may disclose your personal data if it is required to do so by law or if, in Qarmashat’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.


In the event of a full or partial merger with, or acquisition of all or part of Qarmashat by another company, the acquirer would have access to the information maintained by Qarmashat, which could include personal data.

 

6. Your rights

 6.1 Right to opt-out of marketing communications

You have the right to opt-out of receiving marketing communications about Qarmashat and can do so by:

a) following the instructions for opt-out in the relevant marketing communication;

b) if you have an account with Qarmashat, you may have the option to change your opt-in/opt-out preferences under the relevant edit-account section of the account; or

c) contacting us.

Please note that even if you opt-out from receiving marketing communications, you may still receive administrative communications from Qarmashat, such as notifications about your account activities (e.g. account confirmations and password changes).

 

6.2 Access and rectification

You have a right to request access to your personal data. You may send us a request for access. If Qarmashat cannot provide access to your personal data, it will provide you with the reasons why.

You also have the right to request that Qarmashat correct any inaccuracies in your personal data.

 

7. Cookies and other tracking technologies

 

7.1 What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

 

7.2 How and why do we use cookies?

We use cookies to improve the use and functionality of Qarmashat and to gain a better understanding of how visitors use Qarmashat and the tools and services offered on them. Cookies help us to improve the community’s user-friendliness and gain customer satisfaction feedback.

 

7.3 What types of cookies may be used on Qarmashat?

We may use the following types of cookies:

Session cookies - These are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.

 

Persistent cookies – These cookies stay on your browser until you delete them manually or until your browser deletes them based on the duration period set within the cookie. These cookies will recognize you as a return visitor.

 

Necessary cookies - Necessary cookies are strictly necessary for the operation of this Community. They enable you to navigate around the site and use our features.

 

Cookies that send information to us - These are the cookies that we set on Qarmashat and they can only be read by that site. This is known as a “First Party” cookie.

 

7.4 Other similar technologies

Qarmashat also make use of other tracking technologies including IP addresses, log files and web beacons.

 

IP addresses                                                                                        

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

 

Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data (e.g. site traffic reporting and unique visitor counts).

 

Web Beacons

We may use web beacons (or clear GIFs) on Qarmashat. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. We use web beacon information for a variety of purposes, including information as to how a user responds to email campaigns (e.g. the time the email is opened, where the user links to from the email), site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

 

7.5 Manage your cookies/preferences

 

You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of Qarmashat although you may not have access to all the features on Qarmashat if you do so. See the 'help' button on your browser (e.g. Internet Explorer, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.

As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.

Additionally, where available, you can exercise your choice in allowing for cookies to be placed on your computer or to opt-out of cookies by visiting the following sites and selecting which company’s cookies you would like to opt out of:   http://www.aboutads.info/choices/#completed or http://www.youronlinechoices.eu/

 

8. Data security and retention

 

8.1 Data security

 

In order to keep your personal data secure, Qarmashat has implemented a number of security measures, including: 

  • Secure operating environments - Qarmashat stores your data in secure operating environments and only accessible to Qarmashat employees, agents and contractors on a need-to-know basis. Qarmashat also follows generally accepted industry standards in this respect.
  • Prior authentication for account access - Qarmashar requires its registered consumers to verify their identity (e.g. login ID and password) before they can access or make changes to their account. This is aimed to prevent unauthorized accesses.

Please note that these protections do not apply to personal data you choose to share in public areas such as on community websites.

 

8.2 Retention

Qarmashat will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.

This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.

 

9. Contact us

 

Qarmashat acts as “data controller” for the personal data it processes in the framework of this Privacy Notice. If you have any questions or comments regarding this Privacy Notice or personal data collection practices, please contact us by:

 Phone at at 8008971971 from KSA & UAE only and +97148100000 from other countries

Email at carecenter@nestle-family.com

Mail at Nestlé Middle East FZE 3rd Floor - Dubai World Central HQ Building Nr. New Al Maktoum International Airport P.O. Box: 17327, Dubai Logistic City, Jebel Ali – Dubai, United Arab Emirates

 

© 2018. All rights reserved.

Community Manager

Welcome to Qarmashat! We hope that you will enjoy your online experience.

We are committed to maintaining trust with users of our community (“Community”). The terms below govern your participation in the Community.

 

  1. Acceptable use

Please feel free to explore our Community contribute materials, such as questions, posts and multimedia content (e.g. pictures, videos).

 

However, use of the Community and materials posted to it should not be illegal or offensive in any way. You should be mindful not to:

(a) breach another person’s right to privacy;

(b) infringe any intellectual property rights;

(c) make statements that are defamatory, relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder;

(d) upload files that contain viruses or may lead to security issues; or

(e) otherwise jeopardize the integrity of the Community.

 

Please note that we may remove any content from the Community that we believe may be illegal or offensive.

 

  1. Data protection

Our Privacy Notice applies to any personal data or material shared on this Community. Find out more here.

 

  1. Intellectual property

3.1. Content that we provide

All intellectual property rights, including copyright and trademarks, in materials/content published on the Community (e.g. text and images) are owned by the Community.

 

You may reproduce extracts of the content in the Community for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content.

 

3.2. Content provided by You

You represent that you are either the author of the content that you contribute to this Community, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Community.

 

You agree that such content will be treated as non-confidential and you grant us a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, or broadcast) the content you provide for purposes related to the Community.

 

Please note that we are free to decide whether or not to use this content and we may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with us.

 

  1. Liability

While we use all reasonable efforts to ensure the accuracy of materials on our Community and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials published in this Community shall be at your own risk.

 

This Community may contain links to external websites. We have no control over such third party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function. As a result, we encourage you to carefully review the legal notices of such third party website, including keeping yourself informed of any changes to them.

 

You may operate a third party website and wish to link to this Community. In this case, we do not object to such linking provided that you use the exact homepage url of this website (e.g. no deep linking) and do not suggest in any way that you are affiliated with or endorsed by us. You must not use “framing” or similar practices, and must ensure that the link to the website opens in a new window.

 

  1. Contact us

This Community is operated by Nestlé Middle East FZE.

 

If you have any question or comment regarding the Community, please feel free to contact us by (i) email at carecenter@nestle-family.com, (ii) phone at 8008971971 from KSA & UAE only and +97148100000 from other countries or (iii) regular mail at Nestlé Middle East FZE 3rd Floor - Dubai World Central HQ Building Nr. New Al Maktoum International Airport P.O. Box: 17327, Dubai Logistic City, Jebel Ali – Dubai, United Arab Emirates

 

  1. Changes

We reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.

 

  1. Governing law and jurisdiction

The Community is intended for users from the Middle East only. We make no representation that the products and the content of this Community are appropriate or available in locations other than the Middle East.

 

Any claim or dispute relating to the Community shall be governed by the law of the United Arab Emirates and brought before the courts of Dubai (except DIFC Courts).

 

© 2018. All rights reserved.

Community Manager

 

 

Welcome to Qarmashat. This online community is managed by Nestlé Middle East FZE (“Nestlé”). In order to maintain an open and constructive discussion, we devised some house rules. Any posting which breaks these rules will be deleted. Nestlé values your feedback and engagement on this page and will reply to your question, if any, during working hours from Sunday to Thursday from 8:30am to 5pm (UTC+04:00).

 

HOUSE RULES:

  1. Keep it clean: No indecent or otherwise inappropriate posts.
  2. Play fair: No libelous, defamatory, bullying, harassing, threatening or abusive posts.
  3. No personal attacks, please: Don’t attack people with extreme language or personal attacks. It stops conversation and can hurt people.
  4. Stay on topic: No spam, good luck/chain posts, commercial/promotional posts, nor repeated postings of unconstructive, inflammatory or otherwise objectionable comments/ statements.
  5. Be original: Share video content, links, photographs and texts if you have rights to it; if you don’t own it or have permission, don’t post it.
  6. Be mindful of people’s privacy: Don’t invade other’s privacy or publicity rights; and don’t give out your personal information.
  7. Keep it true and legal: No misleading or deceptive posts; no unlawful purpose or activity posts.

 

Click here for our Terms & Conditions

 

Our Consumer Service Representatives are available 24/7 to help you. Our Nestlé care center numbers for all countries are as follows:

  • UAE & KSA: 8008971971
  • Bahrain: 0097317810902
  • Jordan: 0096265902998
  • Kuwait: 0096522286847
  • Lebanon: 009614548595
  • Oman: 0096822033446
  • Qatar: 0097444587688
  • Other Countries: 0097148100000
  • Or, go to http://www.nestle-family.com/